Eternia Window Installation Terms & Conditions

  1. Post order confirmation, the first step is a site survey. A site survey can be done once the openings area is ready. Please ensure you get a signed copy of the site survey for future reference.
  2. Handling (scaffolding, lifting, shifting) charges are on a best-estimate basis. They may change based on the site survey (which will be done post receipt of advance). The same will be agreed upon between the Eternia Partner and the Customer during Survey sign‑off.
  3. Uninstallation of the old window, disposal of the old window, and any civil work/MS structure/sub‑frame/tubes/sill flashing to rectify or modify the opening is NOT in the Eternia Partner’s scope. However, the same can be agreed upon with the Eternia Partner at the time of survey sign‑off for an additional fee at the discretion of the Partner.
  4. The opening must be provided in proper plumb and level by the customer. A variation of +/‑ 5mm can be accommodated during installation. However, any variation beyond that needs to be corrected in the civil structure by the customer.
  5. No external draining slot should be covered in flooring. Please ensure the external floor finish level/tiling around the window ends at 5mm below the bottom edge of the track on the external side.
  6. As this is a customized product, minor dents/scratches/spots/lines may occur during production, transit, and installation. Any dents/scratches/spots/lines not visible from a 3-feet distance will be considered acceptable.
  7. Any change to size, colour, hardware, accessories, or any other specification mentioned in the above quote will result in a revision of the price.

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